OTC Specialist

About us:

We are part of the BASF ECMS Group, a global leader in catalysis and the trading and recycling of precious metals. We combine economic success with environmental protection and social responsibility. At work, we value the following principles: Live integrity, Encourage curiosity, Appreciate people, Deliver results.

Leveraging its deep expertise as the global leader in catalysis and precious metals, BASF Environmental Catalyst and Metal Solutions (ECMS) serves customers in many industries including automotive, aerospace, indoor air quality, semiconductors and hydrogen economy, and provides full loop services with its precious metals trading and recycling offering.

With a focus on circular solutions and sustainability, ECMS is committed to helping our customers create a cleaner, more sustainable world.  Protecting our elements of life is our purpose and this inspires us to ever-new solutions.
ECMS operates globally in 15 countries with approximately 20 production sites and over 4,000 employees.

Responsibilities:

• Represent the organization in all collection and dunning-related activities, including cooperation with external collection agencies and service providers.
• Monitor, review, and analyze blocked orders, including investigating root causes and coordinating follow-ups with Customer Service and Sales teams.
• Act as the escalation point for collection activities related to key customers and overdue receivables.
• Support customers in resolving payment discrepancies and account-related issues in a timely and professional manner.
• Build and maintain strong relationships with customers and business partners to effectively manage financial risk while supporting business growth.
• Handle customer and stakeholder complaints professionally and ensure prompt resolution.
• Coordinate monitoring activities, perform quality checks and data clean-ups, and contribute to regional reporting and process transparency.
• Ensure proper documentation and compliance with internal procedures, audit requirements, company policies, and business guidelines.
• Identify opportunities for process optimization and implement approved improvements.
• Support additional operational and administrative tasks assigned by management.
• Ensure compliance with occupational health & safety, environmental, and quality regulations, as well as all applicable legal and internal requirements.

Qualifications:

• Master’s degree in Economics, Business Administration, Finance, or a related field.
• Minimum 3 years of professional experience in collections, accounts receivable, or credit management.
• Strong understanding of financial processes and receivables management.
• Practical knowledge of SAP and MS Office applications.
• Experience working with internal controls, documentation standards, and audit requirements.
• Knowledge of ISO standards (ISO 14001, ISO 45001, ISO 50001) and IATF 16949 is considered an advantage.
• Good understanding of legal and regulatory requirements related to finance and collections processes.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and stakeholder management skills.
• Ability to work cross-functionally and effectively collaborate with multiple departments.
• Strong organizational skills and ability to manage priorities in a dynamic environment.
• Proactive and solution-oriented mindset with a continuous improvement approach.
• Fluency in business English.

We offer:

• Work at one of the most modern catalyst production plants in Europe, in a company with a strong organizational culture based on high standards and values
• Flexible working hours and the possibility of hybrid work
• Co-financing for LuxMed VIP medical care and life insurance
• Meal subsidy – a lunch card worth PLN 300 per month
• Co-financing for a MultiSport card, as well as free access to the Employee Assistance Program (EAP) (psychological support, financial and legal counseling)
• Employee clubs (running, mountain hiking, football, and others), as well as team-building and charity events
• Holiday subsidy, additional social benefits, and summer day camps for children
• Opportunity for career development in the world’s leading chemical company, in a friendly atmosphere and a great team
• You can find the full benefits package at: www.pracawbasf.pl