EMEA Service & Vendor Manager

About us:

Leveraging its deep expertise as the global leader in catalysis and precious metals, BASF Environmental Catalyst and Metal Solutions (ECMS) serves customers in many industries including automotive, aerospace, indoor air quality, semiconductors and hydrogen economy, and provides full loop services with its precious metals trading and recycling offering. With a focus on circular solutions and sustainability, ECMS is committed to helping our customers create a cleaner, more sustainable world. Protecting our elements of life is our purpose and this inspires us to ever-new solutions. ECMS operates globally in 15 countries with approximately 20 production sites and over 4,000 employees.

Responisibilities:

• Represent the EMEA region in the global IT management meetings to reflect regional needs and demands in the overall IT service and application landscape.
• Offer a direct escalation channel for the business for IT services and applications, lead root cause analyses and actively drive Continuous Service Improvement measures.
• Engage with business and functional units to understand IT demands and vendor requirements.
• Oversee and determine timeframes for EMEA-wide IT project portfolio including system updates, upgrades, migrations and outages.
• Plan, organize, control and evaluate IT and data operations for EMEA and report to global.
• Apply and adapt global policies and procedures to EMEA region.
• Sign off on project milestones based on technical readiness and compatibility with as-is technical landscape and system architecture.
• Supervise and oversee IT Local Specialists in EMEA region, while working closely with other IT stakeholders.
• Manage relevant IT vendor contracts along the entire contract lifecycle – oversee regional license portfolio.
• Collaborate with vendors to mitigate risks and identify improvements for EMEA region.
• Ensure deliverables from vendors are compliant with IT budget, architecture, security guidelines, standards and SLAs.
• Sign off on project milestones in alignment with vendors.
• Ensure that teams perform in line with overall business and IT strategy.

Requirements:

• Bachelor’s Degree in computer science, mgmt. info systems (MIS), business administration with IT affinity or related field or equivalent work experience IT affinity or related field or equivalent work experience.
• 7+ years of Information Technology experience.
• 5+ years of IT vendor and service management experience incl. project management and commercial contracts mgmt. experience.
• 3+ years experience in a functional lead position.
• Experience with IT performance and service management as well as IT project management.
• Experience in managing and interacting with third party service providers.
• Strong and proven knowledge in overall functioning of an IT environment (infrastructure, applications, services, databases, etc.) and interdependencies.
• Ability to support and oversee projects through project management skills.
• Knowledge of ITIL, ISO, Quality Management standards and best practices.
• Excellent communication and interpersonal skills.
• Strong business-orientation.
• A high level of self-motivation to make things happen.
• Full business proficiency in English and local language.

What we offer:

• We stand out with non-standard benefits: EAP Employee Assistance Program, VIP medical care, Lunch Pass card.

• You will also find: free insurance packages, co-financing of the MultiSport card, development programs and a number of free on-line courses.

• You can count on: gaining experience in a leading chemical company in the world, Work Life Balance, the possibility of using remote work.

• At work, our values are important to us: live integrity, encourage curiosity, appreciate people, deliver results.