Customer Service Officer

Objectives of the Position

To Service the customers. Order management vis-à-vis order-to-cash tasks and processes, fostering a culture of customer focus.

Main Tasks

• Perform the order-to-cash tasks and processes, fostering a culture of customer focus on the team
• Perform sales and delivery order management tasks, e.g. sales order creation and processing changes, follow-up on blocked orders, and L/C (letter of credit) handling.
• Contribute to development of customer relationships through proactive customer communication related to order management, e.g. product availability, prices, order status, and delivery tracking.  
• Support demand planning by collection of N+4 forecast information and get it updated into IBP tool.
• Support credit management, invoicing, and A/R (accounts receivables) management, e.g. monthly closing, invoice corrections, handling invoice discrepancies, and manual invoicing.
• Report and manage customer complaints via NCM (non-conformance management) system and proactively communicate status to internal stakeholders.
• Support implementation of business rules related to the customer order management process.
• Provide order status reports and monitor customer sales forecast, ensuring orders are within forecasts.
• Support CN/DN creation based on reconciliation and approval from controlling.

Minimum Education and Qualification Required for the Position